Stop answering the same support questions.
Let your docs do it. FirstReply AI turns your guides into answers customers can use, with references to the source.
No signup. No card. Ask the sample guide right here.
Ask it something.
Try the fictional Task Board guide. Pick a question or write your own.
AI answers may be incorrect, incomplete or out of date. Verify important information against the original sources or with human support.
Read the sample guide · Questions are limited to this guide.
Your own workspaceCustomer documents are kept separate. This public demo uses a fictional guide only.
Hosted on Google CloudOur current server is in the United States. Relevant content is sent to our AI provider to generate answers.
A human when you need onesupport@firstreplyai.net
Bring your documentation
Upload guides, manuals and FAQs. See exactly when an image or page could not be processed.
Make the assistant yours
Add your business name, welcome message and support contact. Test a few real questions.
Connect to your product
Try it in your workspace first. A developer can connect your website or helpdesk through our API. Not sure where to start? Talk to us.
A plan for your documentation.
Monthly or annual billing in Australian dollars. Annual plans save two months; usage allowances still reset monthly.
No automatic overage charges.
Prices billed monthly. Usage allowances reset monthly.
Free
Test answers from your own docs.50 answers per month
5 active documents
Files up to 10 MB
No card required
Start freeStarter
Handle everyday support questions.500 answers per month
25 active documents
Files up to 50 MB
Or A$490/year
Save 2 months
Business
Support more customers as you grow.3,000 answers per month
100 active documents
Files up to 100 MB
Or A$990/year
Save 2 months
Scale
Keep up with high-volume support.25,000 answers per month
250 active documents
Files up to 100 MB
Or A$2,500/year
Save 2 months
Business trial: 14 days for new subscribers, card required. One trial per email identity and card. Then A$99/month or A$990/year, depending on your selection. Cancel before the trial ends to avoid a charge. Free remains available.
Compare document and processing allowances
| Monthly plan | Free | Starter | Business | Scale |
|---|---|---|---|---|
| Monthly price | A$0 | A$49 | A$99 | A$250 |
| Answers per UTC month | 50 | 500 | 3,000 | 25,000 |
| File size | 10 MB | 50 MB | 100 MB | 100 MB |
| Active documents | 5 | 25 | 100 | 250 |
| Concurrent answers | 2 | 5 | 10 | 20 |
| Assistants | 1 | 1 | 1 | 1 |
| Imports/reimports per month | 10 | 100 | 300 | 750 |
| Text processed (characters) | 2,000,000 | 20,000,000 | 80,000,000 | 200,000,000 |
| Image/scanned-page processing per month | 10 | 200 | 750 | 2,000 |
| Image/scanned-page processing per file | 10 | 50 | 1000 | 200 |
Each plan includes one assistant and one simultaneous import.
How monthly allowances work
Allowances reset at 00:00 UTC on the first day of each month. Successful clarifying answers count. If you reach a limit, wait for the reset or upgrade; there are no automatic overage charges.
Stored documents and document processing have separate limits. Each vision processing attempt uses one unit, including retries and failed calls.
A few things you might be wondering.
What if an answer is wrong?
Answers are based on your documents and include source references, but AI can make mistakes. Test common questions before launch, keep your guides current and add a support contact for questions that need a person.
Can I upload PDFs with images or scanned pages?
Yes. PDF and image extraction are supported. Scanned pages and images use your plan’s processing allowance.
Can I cancel?
Upgrades open Stripe for review and confirmation, including prorated charges and any credits. The higher plan activates after Stripe confirms payment. Downgrades take effect at the end of your billing period, including yearly periods. Change plans in your workspace, or use Manage billing to cancel at renewal. Cancel a trial before its renewal date to avoid the first charge.
Will it work with my website or helpdesk?
Your backend can send questions through our API. Integration examples are included. Compatibility depends on whether your website or helpdesk supports a custom integration.
Do I need a developer?
You can upload documents and test answers in your workspace without code. Connecting it to your website currently needs a backend integration. Contact us to discuss what your setup needs.
How does the Business trial work?
Customers with no previous subscription can start a 14-day Business trial through Stripe. Trial eligibility uses a normalised email identity and a hashed card fingerprint. Shared-network signals are flagged for review and do not block a trial. Setup reminders can be turned off in your account. A card is required. Your chosen monthly or annual subscription renews automatically after the trial unless cancelled. The checkout displays the amount and renewal date.